Refund and Returns Policy
At Maxphar, your satisfaction is important to us. We understand that sometimes a product may not meet your expectations. This policy outlines our guidelines for returns and refunds.
Our Return Commitment
We accept returns of unopened and unused supplements purchased through our website within 7 days of the date you receive your order.
Conditions for Returns
To be eligible for a return, please ensure that:
The supplements are unopened, unused, and in their original, sealed packaging.
The product is returned within 7 days of receipt.
Items Not Eligible for Return
For health and safety reasons, we cannot accept returns on:
Supplements that have been opened or used.
Items marked as “Final Sale” or purchased during clearance events.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 48 hours of delivery. Please provide photographic evidence of the damage or the incorrect item. We will work with you to arrange a replacement or a full refund, including any applicable return shipping costs. Claims for damaged or incorrect items reported outside this 48-hour window may not be accepted.
How to Return an Item
Contact Us: To initiate a return, please contact our customer service team at [ contact ]. Please provide your order number and the reason for the return.
Return Instructions: Our customer service team will provide you with specific instructions on how and where to return the item(s).
Return Shipping: For returns of unopened and unused items that are not due to our error (e.g., you changed your mind), you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery back to us.
Our Refund Process
Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 14 business days. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund and for it to appear in your account.
Exchanges
Currently, we do not offer direct exchanges. If you wish to order a different product, please return the original item for a refund and place a new order through our website.
Contact Us
If you have any questions or require further clarification regarding our Refund and Returns Policy, please do not hesitate to contact our customer service team at [Contact us].
Policy Updates
Please note that we reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on our website. We encourage you to review this policy periodically.