Terms and Conditions
Welcome to the Maxphar website (www.maxphar.co.uk). These Terms and Conditions (“Terms”) govern your access to and use of our website (“Site”) and the purchase of products offered by Maxphar. By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
1. Order Acceptance and Contract Formation
Your placement of an order on our Site constitutes an offer to purchase the selected products.
We reserve the right to accept or decline your order for any reason at our sole discretion, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
Upon our acceptance of your order, we will send you a confirmation email containing details of your order. This email confirms our acceptance of your offer and forms a legally binding contract between you and Maxphar for the sale of the products listed in the confirmation.
2. Prices and Payment
All prices displayed on our Site are in [Specify Currency, e.g., GBP] and are subject to change without prior notice. The price you pay will be the price displayed at the time you place your order, subject to any errors.
We accept various payment methods as indicated on our Site, including [List accepted payment methods, e.g., Visa, Mastercard, PayPal].
Payment for your order must be made in full at the time of placing the order before the products will be shipped.
You are responsible for any additional charges, such as bank fees or currency conversion fees, that may be imposed by your bank or payment provider.
3. Shipping and Delivery
We will ship the products to the shipping address you provide during the checkout process. Please ensure that the address is accurate and complete.
Shipping times provided on our Site are estimates only and may vary depending on your location, the chosen shipping method, and other factors beyond our control.
Maxphar is not responsible for any delays in delivery caused by external factors, including but not limited to customs clearance procedures, postal service disruptions, adverse weather conditions, or other unforeseen circumstances.
Shipping costs are calculated at checkout based on the weight of your order and the destination. The applicable shipping costs will be clearly displayed before you complete your purchase.
4. Returns, Refunds, and Exchanges
Unopened and Unused Products: In accordance with our Refund and Returns Policy [Link to your Refund and Returns Policy], you may return unopened and unused products in their original, sealed packaging within 7 days of the date you received your order for a full refund of the product price.
Opened or Used Products: For hygiene and safety reasons, we cannot accept returns on products that have been opened or used, unless the product is faulty or defective.
Damaged or Incorrect Orders: If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery with photographic evidence. We will assess the issue and arrange for a replacement or a full refund, including any applicable return shipping costs.
Return Shipping Costs: For returns of unopened and unused items where you have changed your mind, you will be responsible for the return shipping costs.
How to Initiate a Return: To initiate a return, please contact our customer service team at [contact]. They will provide you with instructions on the return process.
Refund Process: Once we receive your returned item and verify that it meets the applicable conditions, we will process your refund within 14 business days. The refund will be credited back to your original payment method.
Exchanges: Currently, we do not offer direct exchanges. If you wish to order a different product, please return the original item for a refund and place a new order.
5. Product Information and Disclaimer
We strive to provide accurate and up-to-date product information on our Site, including descriptions, ingredients, and usage instructions. However, we do not warrant that the product descriptions or other content on the Site are entirely accurate, complete, reliable, current, or error-free.
The information provided on our Site, including any statements regarding potential health benefits of our supplements, is for informational purposes only and should not be interpreted as medical advice or a substitute for professional healthcare consultation.
Always consult with a qualified healthcare professional, such as a doctor or registered dietitian, before starting any new supplement regimen, especially if you have any pre-existing health conditions, are taking medication, are pregnant, or breastfeeding.
You acknowledge that individual results from using our products may vary.
6. Disclaimer of Warranties
- To the fullest extent permitted by applicable law, our Site and the products offered on it are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or arising from a course of dealing, usage, or trade practice.
- We do not warrant that our Site will be available at all times, operate without interruption, or be free from errors, viruses, or other harmful components.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Maxphar, its affiliates, directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses) arising out of or relating to your use of our Site, your purchase or use of our products, or these Terms, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to your use of our Site or the purchase of our products shall not exceed the total amount paid by you for the specific product(s) in question.
Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
8. Intellectual Property Rights
All content on our Site, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, data compilations, and software, is the property of Maxphar or its licensors and is protected by copyright, trademarks, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use our Site for personal, non-commercial purposes only.
You may not reproduce, modify, distribute, display, perform, publish, create derivative works from, or otherwise exploit any content from our Site without the express prior written consent of Maxphar or the respective intellectual property owner.
9. Termination
We reserve the right to terminate or suspend your access to all or any part of our Site at any time, with or without cause and without prior notice, including but not limited to your breach of these Terms.
Upon termination, your right to use the Site will cease immediately.
10. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
11. Entire Agreement
These Terms, together with our Privacy Policy, Cookies Policy , and Refund and Returns Policy, constitute the entire agreement between you and Maxphar concerning your use of our Site and the purchase of products, and supersede all prior agreements and understandings, whether oral or written.
12. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
Maxphar Ltd
Cookies Policy
This Cookies Policy explains how Maxphar (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website, www.maxphar.co.uk (the “Site”).
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can remember your preferences (such as your login details, language preference, and currency settings) and generally improve your browsing experience.
Types of Cookies We Use
We use the following categories of cookies on our Site:
Strictly Necessary Cookies: These cookies are essential for the basic functionality of our Site, enabling you to navigate the website and use its features, such as accessing secure areas and adding items to your shopping cart. Without these cookies, services you have asked for cannot be provided.
Performance/Analytics Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and if they receive error messages from web pages. This information helps us to improve the performance and user experience of our Site. We may use third-party analytics providers (e.g., Google Analytics) for this pur